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Civic Champs - Help Desk
Visit our knowledge base for step-by-step instructions, videos, and guides to getting started with our features.
Getting Started
Integrations
Champions Tab Features
- Adding a Volunteer
- How to export a home address report for all volunteers from the Civic Champs Web Dashboard
- How do I see how many active volunteers I have over a specific time period?
- Creating Family or Group Volunteer Accounts
- Viewing a Champion's Rating
- Running a Report in the Champions Tab
- Removing a Volunteer from your Champions List
- Exporting a CSV File of Champions Data
- Adding an Activity Record
- Editing an Activity Record
- Removing an Activity Record from the Activity Log
- Adding historical volunteer hours to the Activity Log
- How to Add a Waiver
- Editing a Waiver
- Understanding Volunteer Satisfaction Ratings
- Volunteer Statuses - active vs. inactive
- Adding a Volunteer Profile Picture
- How to filter your volunteer data for reporting
Groups Tab Features
- Creating a Custom Volunteer Group
- Editing a Group's Name, Description, and Accessibility
- Build an Onboarding Process in Groups
- Adding a Volunteer to a Group
- Viewing a Champion's Onboarding Responses & Information
- Approving and Denying Membership into a Group
- Removing a Champion from a Group
- Using Group Application Links
- Exporting Group Member Information into a CSV File
Messaging Features
Events Tab Features
- How to Create a multi-shift Event (old UI)
- Register a Volunteer to an Event
- How to Create an Event (2025 New UI)
- How to Create a Saved Location
- How do I change the status of a volunteer from absent to checked-in?
- How Does Event Visibility Control Which Volunteers Can See Calendar Events?
- Cancelling an Event
- Removing a Volunteer from an Event Shift
- Sharing the Event
- Sending Emails to Volunteers
- Cancelling Volunteers' Registration for an Event
Kiosk Mode
Setup Tab Features
Admins Tab Features
Roles Tab Features
Mobile App Features for Admins
Additional Resources
- Email Template for Introducing Volunteers to Civic Champs
- The VOLUNTEERS Group: Explained
- PDF: Kiosk Reminder to Check-In and Check-Out
- PDF: A Volunteer's Guide to Civic Champs
- PDFs: How to Check-In and -Out with Civic Champs
- How to embed Civic Champs on your organization's website - 3 methods!
- Data security at Civic Champs
- Activity Log Data Imports
- Volunteer Waiver Template